Joiya takes your personal data seriously. This Privacy Policy clearly explains what information we collect, why we collect it, and how we keep it secure. No hidden agendas.
Questions about your data?
support@joiya.appThis Privacy Policy applies to all members and visitors of the Joiya (joiya.app) platform. By creating an account, using the site, or accessing any of our services, you agree to this Privacy Policy.
Our goal is simple — when you use joiya, your personal data stays completely safe. We believe transparency is the foundation of trust, which is why this policy is written in plain language with no complex legal jargon.
In brief: Joiya never sells your data, never shares it unnecessarily, and always keeps it secure. That's our commitment.
This Privacy Policy is drafted in accordance with Bangladesh's data protection laws and international best practices. If you have any questions, please contact us at support@joiya.app.
Joiya only collects the information genuinely needed to provide its services. We organize data into three categories:
| Data Type | What Data | When It's Collected |
|---|---|---|
| Identity Information | Name, date of birth, email, phone number | At Registration |
| Verification Data | NID/Passport, proof of address | During the KYC process |
| Financial Data | Payment methods, transaction history | On deposits/withdrawals |
| Usage Data | Betting history, login times, game activity | While using the platform |
| Technical Information | IP address, device type, browser | Automatically |
We never store your full bank card number or PIN. Payment information is processed exclusively through secure payment gateways.
We collect information directly from you, along with certain technical data gathered automatically while you use the site. We do not purchase data from third parties.
Joiya uses your data solely for the purposes listed below — it is never used for anything else:
To opt out of marketing communications, use the "Unsubscribe" link at the bottom of any email or contact our support team. Your request will take effect within 7 business days.
To be clear: Joiya never sells your data to advertisers or sends you spam.
Joiya shares data only in the following limited circumstances:
All third parties we share data with are bound by strict non-disclosure agreements (NDAs). They may not use or disclose your information without our authorization.
Joiya never shares your data with marketing companies, data brokers, or other betting platforms. This isn't just a statement — it's a contractual obligation.
Joiya uses cookies to ensure the site functions properly. Cookies are small text files stored in your browser that help enhance your experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Login sessions, security tokens | Deleted at the end of the session |
| Performance | Improving page load speed | 30 Days |
| Preferences | Remembering your language and theme preferences | 1 Year |
| Analytics | Site usage statistics (anonymized) | 90 Days |
Cookies can be disabled through your browser settings, though doing so may affect certain site features. Disabling non-essential cookies will not prevent you from using your account.
Joiya does not retain your data indefinitely. Once its purpose has been fulfilled or its retention period has expired, your data is securely deleted.
Please note: Some data must be retained for a specified period due to legal obligations. Once that period has passed, it is securely deleted.
Under Joiya's Privacy Policy, you have the following rights:
To exercise any of these rights, email us at support@joiya.app. We will respond within 30 days. Requests will be processed only after your identity has been verified.
Joiya's services are strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.
Age verification is mandatory at registration. If we discover that anyone under the age of 18 has created an account, that account will be immediately closed and all collected data will be deleted.
If you know of a minor using Joiya, please contact us at support@joiya.app. We will take immediate action.
Joiya uses industry-leading technology to keep your data safe:
Please note that no one can guarantee 100% security on the internet. In the event of a security breach, we will notify affected members within 72 hours, as required by law.
What you can do: Use a strong password, keep 2FA enabled, and never share your login credentials with anyone.
Joiya may update this Privacy Policy from time to time. For significant changes:
For any privacy-related questions, requests, or complaints, please contact our Data Protection Team:
Email: support@joiya.app
Support Hours: 24/7, all week
Response Time: Usually within 24–48 hours
Thank you for reading this Privacy Policy. joiya respects your trust and is committed to operating with full transparency.
Your privacy is fully protected at joiya. Registration is free, and your data will never be sold.